Accurate Analysis in Advanced Laboratories, Supported by Experts
No medical referral is necessary to purchase a BioSmart Test.
Via email in an easy-to-understand PDF format.
We use RAM Couriers for deliveries within South Africa.
Yes, we prioritise your privacy with discreet shipping. Your order arrives in plain outer packaging with no indication of the contents or company name visible to couriers or neighbours. Only the inner test kit box will display the BioSmart branding and test name for proper identification once you’ve received your package.
The sample we require will depend on the specific test and the patient’s biological characteristics.
We have the following kits for sample collection:
– Cervical Brush Kit: Cervical Cells
– Mouth Swab Kit: Buccal Sample
– Finger-prick Kit: Blood Sample
– Vaginal Swab Kit: Vaginal Discharge
– Urine Collection Kit: Urine Sample
– Saliva Swab Kit: Saliva Sample
– Heel-prick Kit: Blood Sample
Once your purchase has been completed, it will take approximately 1 – 2 working days for your sample collection kit to be delivered. We use RAM’s Next Day delivery service.
An email will be sent from the courier company to the email address you provided with a link to the courier’s track and trace system, allowing you to track your shipment.
It is important to follow the instructions on the sample kit insert closely because samples that are not packaged correctly will be rejected by the laboratory without refund.
First place the samples and the instruction form in the biohazard bag. Then place the box in the RAM return bag (only samples from ONE patient are allowed per biohazard , except for the Paternity Test). Remember to include the desiccant if one is provided (a packet filled with material that prevents condensation by absorbing and holding moisture).
Deliveries to the laboratory from all over the country are handled by RAM Couriers.
Samples are rejected when they are not collected as instructed and cannot be processed.
We strive to consistently deliver the most accurate test results possible.
The tests are performed in the laboratory under ISO 15189 guidelines. All tests are fully validated and are SAHPRA approved. Our laboratory staff are all fully trained and HPCSA registered. All results are overseen by our Pathologist.
Turnaround time for results will depend on the test taken, delivery times and analysis process. Results may take between 3 and 5 working days to reach you via email from the date we receive your sample(s). Paternity testing is a more complex process, and so results can be expected within 7 to 10 working days from the date we receive your samples.
Your test results will only be seen by our highly trained, professional pathologists and the necessary trusted employees assisting with processing – all of whom have signed a data protection agreement. We will never share your results with anyone else without your permission.
We are fully compliant with the Protection of Personal Information (POPI) Act. For more information, please contact us.
If you require any advice or treatment options after receiving your results, please consult your doctor or a medical professional for guidance.
Please contact us. We will do our best to resolve the issue.
BioSmart can test for the following sexually transmitted infections:
Yes, you can. However, results are likely to be more accurate if you wait until your cycle has ended.
If you tested positive for an STI, talk to a medical professional about the best course of treatment.
Our laboratory adheres to the strictest protocols and quality standards to ensure results are as accurate as possible.
However, no STI test is 100% accurate and some STIs do not show up in tests immediately. Incubation periods:
Retesting for certain STIs is recommended.
Test results that show possible infection require further testing.
If you have any questions or concerns, please feel free to reach out.
Via email in an easy-to-understand PDF format.
We use RAM Couriers for deliveries within South Africa.
Yes, we prioritise your privacy with discreet shipping. Your order arrives in plain outer packaging with no indication of the contents or company name visible to couriers or neighbours. Only the inner test kit box will display the BioSmart branding and test name for proper identification once you’ve received your package.
Our STI Basic 3 tests – which entail self-sampling at home – enable us to screen for Trichomonas Vaginalis (TV), Chlamydia Trachomatis (CT) and Neisseria Gonorrhoeae (NG) at our accredited pathology laboratory.
It is possible to contract more than one STI at the same time, so testing for multiple infections is beneficial and often recommended. If you still want to only test for a specific STI, please talk to a medical professional for guidance.
We recommend that you first speak to / see a healthcare professional as soon as possible if you:
If you would like to be removed from our database, please send an email to info@biosmart.com instructing us to erase your personal information. Please wait until your order and test results have been finalised and delivered to enable successful service delivery.
If you have not received your sample kit within 1 to 3 working days, please send an email to info@biosmart.com with your full name and order number.
Yes. You should inform your partner(s) as well as anyone else you had sex with in the last 6 months. If they have an STI, or have contracted an STI from you, they could be passing it on to others. We understand that this may be extremely difficult, but if the roles were reversed, we assume you would like to know in order to start treatment ASAP. It could save someone’s life.
This sample kit contains a device called the Evalyn® Brush* which is imported from the Netherlands. It enables you to retrieve a sample from the surface of your cervix, by yourself at home, for a human papillomavirus (HPV) / cervical cancer screening in our laboratory.
Some high-risk strains of HPV can cause genital warts and are responsible for 99% of cervical cancer cases. But cervical cancer caused by HPV is totally preventable if it is detected early through regular screening.
No. We recommend collecting a sample when you are not menstruating.
Historically smear tests, performed by general practitioners, were assessed in a laboratory for abnormalities in the cells of the cervix (cytology).
Advances in molecular testing technologies have changed the approach to pap smears which are first tested for the presence of those types of human papillomavirus that are associated with a high risk of developing cervical cancer.
Cytology tests should be performed on the smear if the HPV test is positive. Therefore, if you test positive for any of the high-risk HPV screens, you should seek professional help for further investigation.
Our laboratory adheres to the strictest protocols and quality standards to ensure results are as accurate as possible.
According to South African guidelines for HPV screening, all women should start undergoing HPV screening from the age of 25, with repeat screenings every 5 years (or 3 years if they are HIV-positive).
For at least two days before using the brush, do not use any other vaginal products.
A man is most likely the biological father if the test reveals a probability of paternity of 99.9%. If a man is not the father, the test will reveal a probability of 0%.
Paternity results can be expected within 7 to 10 working days from the date we receive your samples.
While they provide the same accurate results, the sample collection for legal paternity testing is done by an HPCSA registered professional and documented chain of custody is required.
